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Finance

As a financial services provider, communication with international colleagues, partners and customers is particularly important, so the technology must meet high security standards and function reliably.

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Digitization in finance

This is what we can do for you:

Customer meetings via video, video meetings with colleagues from other locations, hybrid conferences with partners and employees - the development of digital possibilities is also benefiting financial service providers. The use of video conferencing replaces time-consuming and costly business trips, allowing strategies to be discussed more quickly and decisions to be made more immediately.

We have many years of experience as specialists in the field of video conferencing and media technology and can cover the area of digitalization that involves location-independent communication and cross-location collaboration.

DEKOM has been successfully implementing system solutions in companies for many years. Thanks to numerous orders from insurance companies, banks, financial and investment advisors, we have been able to get to know the requirements of the financial sector and implement many exciting projects for our customers.

We not only support you in equipping your premises with suitable technologies, but are also at your side as a full-service partner from consulting and planning to the realization of your project and beyond.

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Solutions for the financial sector

Communication platform

With the help of communication platforms, financial service providers can communicate with colleagues and business customers via chat, email or video, share files and present content, regardless of their location.

Alle Plattformen

Video conferencing

Professional equipment is essential for a successful video conference. Whether headsets and webcams for individual workstations or video bars and room systems for conference and meeting rooms - we have the right equipment for you.

Videokonferenz-Lösungen

Media technology

Media technology components such as interactive whiteboards, touch displays, presentation technology and audio systems are also part of a modern conference room. We transform your meeting rooms into multifunctional workspaces.

Medientechnik-Portfolio
Drei Personen, die nebeneinander an ihren Schreibtischen sitzen und jeweils ein Headset tragen

Contact Center

Omnipresent availability is an advantage for optimal customer care. With the help of cloud-based UC solutions with extensive call center functions, you are always available and can access personalized content in a bundle.

Customer Experience
Ein Mann der an seinem Schreibtisch sitzt und eine Videokonferenz abhält

Team meetings and customer meetings via video

Face-to-face meetings with business customers and partners are particularly important in the financial sector in order to capture the non-verbal communication of the conversation partners. Video conferences offer a cost-effective alternative to time-consuming business trips, as they can take place at any time, from anywhere and from almost any device.

However, professional technology should be used to ensure that meetings can be held in the best quality and free from disruptive noise. With high-quality headsets with noise canceling and AI-supported webcams, you can improve the virtual meeting experience with your customers so that nothing stands in the way of a successful business transaction.

We provide you and your employees with platform licenses and the necessary equipment to give you the best possible meeting experience.

Drei Personen, die nebeneinander an ihren Schreibtischen sitzen und jeweils ein Headset tragen

Contact center and customer engagement

For omnipresent customer care with maximum availability, RingCentral has developed a cloud-based customer engagement software that combines all communication channels in one platform.

The customer experience solution has extensive call distribution and routing features, as well as interaction and analytics tools, screen and voice recordings, agent ratings and feedback forms that allow you to monitor the efficiency of your agents and measure their success.

A workforce management system is also available to help you fill each slot with the most appropriate agent. RingCentral integrates with many other data processing programs, such as Microsoft Dynamics, so that all available customer information is always bundled and quickly accessible by any agent.

Sechs Personen sitzen in einem mittelgroßen Meetingraum um einen Tisch herum und schauen auf einen Doppelbildschirm

The conference room - a central location for meetings

The conference room is the heart of every company. This is where meetings are held, discussions are held, strategies are discussed and decisions are made.

The conference room is also a place for innovation and collaboration. In addition to video conferencing, whiteboarding and interaction with participants from other locations , content can be shared and results presented on high-resolution displays.

DEKOM specializes in conference room equipment and AV integration and is available to you at any time as a full-service partner for your project. Let us advise you!

Extract from our references

Reference projects

The Continentale

Continentale, a private insurance association with numerous decentralized locations in Germany, commissioned DEKOM to equip 15 locations and over 100 workstations with the latest video conferencing technology in order to improve communication among its employees spread throughout Germany.

Case Study ansehen (PDF)

Donner & Reuschel

For Donner & Reuschel, a Hamburg-based private bank founded in 1798, we brought several conference and meeting rooms up to the latest technical standards and equipped the multi-storey building on Hamburg's Binnenalster with state-of-the-art video conferencing and media technology.

Case Study ansehen (PDF)

Triton

In cooperation with Holzmedia, DEKOM has transformed one floor of the Triton investment company's Frankfurt am Main site into a multifunctional conference center with nine rooms of different sizes. The focus was on perfect coordination between furniture and technology.

Case Study ansehen (PDF)
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